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Below
you find answers to the most frequently asked questions related to ordering
SimaPro.
Ordering SimaPro
Service contracts
Licensing
Technical issues
Other questions
Please contact PRé Consultants or our local
partner and we will help you out.
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How do I order SimaPro?
Please fax a signed fax order form to PRé or
one of our partners. Many partners
have their own order form in the local currency. Company purchase orders
are accepted if accompanied with our signed fax order form.
Orders via phone or e-mail are not accepted.
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What do I get with my order?
When you order SimaPro, you receive the latest SimaPro release on CD-ROM
and a registration code. The registration code will always be send via
e-mail! Please make sure you whitelist the pre.nl domain, or that our
our partner, in your spamfilter.
The software license includes software plus the professional database containing inventory
databases and impact assessment
methods.
An ecoinvent v2 database
license is
included in all new SimaPro licenses. With the ecoinvent
database license, you will receive the ecoinvent CD-ROM with
documentation and a login code for the ecoinvent web site. Please note
that while updates of the ecoinvent database within a version are
included in your service contract, upgrades to new versions such as
ecoinvent version 3 are not.
Manuals are supplied as PDF on the
installation CD. A printed copy of the Introduction to LCA and the
Tutorial are included.
Indefinite licenses include a free first year
service contract. This gives you software
and database updates, plus access to helpdesk. Service contracts are automatically renewed each year, you can also
order multiple years in advance. Temporary licenses always include service
and support for the period of the license.
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When will I get my order?
After receipt of your fax order form, we normally send your order by
registered mail within a week. The registration code will always be send
via e-mail! Delivery times vary per country. Express
courier service is optional (100
Euro).
You can also download the installation
file, and install with the registration codes that we (or our partner)
will send via e-mail
after receipt of your order.
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Can I test SimaPro before I buy?
First of all you can try our demo
version. Else you can try our one year temporary license(s).
Contact us if you wish to test a multi user
license.
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I already have an ecoinvent license.
If you already have an official ecoinvent
v2
license and do not use it in another application, you can obtain the ecoinvent v2 database in SimaPro format for 300
Euro (conversion fee). Note that you must show us proof of purchase. If you want to order
a professional SimaPro license where the license is included,
contact us to learn about the conditions.
Note that you must have the correct ecoinvent license(s) for the SimaPro
license you order. For example, you cannot order a SimaPro multi user license
in combination with a single user ecoinvent license.
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Can I buy a SimaPro license now and purchase
additional databases later?
Yes, as long as you have a valid service contract.
Upon purchase of an additional database such as the Japanese Input
Output database, you receive a new registration code so that you
can install it. Installation and import instructions will be
sent with the registration code.
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Can I buy a SimaPro license now and upgrade to
a different version later?
Yes, as long as you have a valid service contract.
With indefinite licenses, you can upgrade to a more advanced professional
version, from a single user to a multi user license or from an educational
to a professional license. You only pay the price difference (based on the
current price list) plus the adjustment of your service contract. In some
cases you may need to purchase additional ecoinvent licenses.
For temporary licenses, upgrading to an indefinite license is only possible
during the time your temporary license is active.
Whatever upgrade you choose, you can continue working with the same database.
You will not loose your data!
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How do I pay?
An invoice is sent separately and can be paid by bank transfer, MasterCard
or Visa. Payments must be made in Euro. Bank account information is available
on request. Please note that we reserve the
right to ask for prepayment.
Our partners may have
different payment conditions. Currency fluctuations also mean prices in
their local currency can deviate slightly. Our partners charge VAT as applicable
in their country.
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Can you send me a pro forma invoice or quotation?
Pro forma invoices and quotations can be sent
on request. Please describe your requirements
in detail.
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Why do you need my VAT number?
VAT (BTW/TVA/IVA/MOMS/MWS) is not to be paid by non Dutch customers.
When ordering from an EU country, organisations are VAT exempt only
if PRé can show your
valid VAT number to the tax collector. This is why we want you to enter
it on the order form. If we have no valid number, we have to charge 19%
VAT.
Note that if you order through our local partner, they will charge local
taxes as applicable in your country.
The VAT number of PRé is NL 812691003B01. PRé is registered with the
Dutch Chamber of Commerce in Amersfoort
under number 32099599.
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I have no VAT number.
Each organisation in the EU has a VAT (tax) number. If you do not have
it, please contact your administrative or financial department. They must
be able to help you.
Private persons ordering SimaPro will have to pay 19% tax. Note that
a VAT number is not your personal tax number!
If you are outside the European Union there is no need to enter your
VAT number.
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Do I have to pay import duties and taxes?
Your order may be subject to import duties and taxes, which are levied
after a shipment reaches you. Charges for customs clearance must be borne
by you. We have no control over these charges and cannot predict what they
may be. Customs policies vary widely; contact your local customs office
for further information.
If your organization is in the European Union, no duties and additional
taxes are charged if you supply us with a valid VAT number.
Dutch clients always pay 19% VAT (BTW).
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What is the advantage of a service contract?
A service contract gives you all software and database updates, including
new versions such as SimaPro 7.3 or 8.0 at no extra costs. Furthermore,
it gives you access to helpdesk.
Indefinite licenses include a free first year service contract,
temporary licenses always include service and support for the period of
the license.
More information on SimaPro service contracts.
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Can I get a service contract for multiple years?
Yes. You can order up to three years of service contract in advance,
when you order the first time or with any service contract renewal.
We offer 5% discount on the 2nd year contract, and 10% discount on a 3 year
contract.
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My organization does not allow automatic
renewal of service contracts.
No problem. Please contact us to find a
solution.
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I want to cancel my service contract.
Please send us an e-mail, fax or letter with cancellation, preferably
1 month before the expiration date of your current contract.
Note that after cancellation, you cannot renew your service contract
anymore. To update, you need to buy a new license for at least 75% of latest
list price.
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I cancelled my service contract and want to
renew it.
After cancellation, you cannot renew your service contract anymore. To
update, you need to buy a new license for at least 75% of latest list price.
Contact us to discuss your options.
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Where can I find your license conditions?
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How many installations do you allow?
For each user license, one installation is allowed. We use software
activation to prevent illegal installations.
The SimaPro Faculty license allows all students and staff of your
department or faculty to install a single user version of SimaPro, provided
it is used for educational use only. For the SimaPro Classroom client-server
version, the client can be installed as often as needed.
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What copy protection system do you use?
We do not use expensive copy protection keys or dongles, that get lost
or stolen. Instead, we use an advanced software activation system.
You can activate SimaPro via internet automatically, via a browser or
via e-mail. In this process no personal
details are collected.
Deactivation must be done to free up your activation, this is done by
uninstalling the software.
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Can I publish my LCA results made with SimaPro?
Of course, they are yours. If you still feel you need permission,
please contact us.
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Can I use the data in your libraries in other
software tools?
The licensing conditions of our database suppliers normally do not allow
this, as is also detailed in the
SimaPro
license conditions. Note however that you are allowed to edit your results in
other tools.
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What are the technical requirements for SimaPro?
SimaPro 7.2 can be run on Windows XP, Vista, Windows 7 and Windows
Server 2003 or 2008 (R2). SimaPro can run on 64bit operating systems,
and access the extra memory (up to 4GB).
We recommend a minimum of 2 GB RAM.
Technical requirements for SimaPro are described
here in detail.
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Does SimaPro run on a Macintosh or Linux machine?
If you use a Windows emulator and have sufficient memory, SimaPro should
work on Macintosh and Linux systems. We do not guarantee full functionality.
We also give no technical support related to non-Windows systems.
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Does SimaPro run on a Citrix application server,
VM server
or Windows terminal server?
Yes.
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